2025 Please Read Carefully
Event staff reserve the right to refuse entry to any inappropriate individuals. If necessary, tickets may be refunded on the spot and the guest will be asked to leave.
🎫 Admission & Ticket Check
- Each 3-Night Pass will receive 1 QRCode (valid for all nights). Please present at entrance for scanning.
- ❌ Prohibited items: cigarettes, e-cigarettes, lighters, chewing gum, whistles, firearms, weapons, drugs, outside food & beverages, alcohol.
- ❌ Only mobile phones allowed. Cameras, video recorders, loudspeakers, and other electronics are strictly forbidden.
- Confiscated items will be placed in bins. ⚠️ Organizers not responsible for lost/stolen items.
🪪 ID Verification
- Taiwan Guests: Must bring valid physical ID, age 18+.
- International Guests: Must present passport photo page (digital copy on phone), age 18+.
- 🚫 Staff may refuse intoxicated or disruptive guests.
🚨 Safety & Security
- Event reported to and supported by local police and fire department.
- On-site First Aid Station (3 certified paramedics + 1 ambulance).
- Professional fire protection company monitoring equipment.
- 🔥 No lighters or fire-starting devices.
- ⚠️ Keep noise low outside. Clothing required upon exit — no nudity outside venue.
💳 Payment Methods
- Accepted: Apple Pay, Google Pay, MasterCard, Visa (Taiwan cards included), LINE Pay, Cash.
- ❌ AE (American Express) not supported.
- Staff available at credit card terminals; LINE Pay & Cash via voucher machines. Always confirm payment.
- Invoice: Bring drink voucher to the 1F counter. Unclaimed invoices will be donated to Tainan Stray Animal Care Association, recommended by our partner: 毛小孩不孤單 @twonlyloveanimals.
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❌ Tickets & vouchers non-refundable.
Vouchers valid at all 4 events for one-time service:
- Drink @ 2F court hallway
- Storage/Coat Check @ 1F entrance
- Shuttle Bus to Beimen @ outside 1F entrance
📜 Ticketing & Refunds
- Presale ticket holders enjoy priority entry.
- Personal refunds: 5% handling fee deducted.
- Refunds allowed within 3 days of purchase (excluding purchase date). ❌ No refunds from 4th day onward.
-
If purchased less than 3 days before event, refund must be completed
before event starts.
- Example: Purchase 2025/09/09 → Deadline 2025/09/12
- Example: Purchase 2025/09/10 → Deadline 2025/09/13
- ⚠️ No refunds after the deadline.
- For ticketing issues, please contact our ticketing partner
iNDIEVOX:
- Service Hours: Mon–Fri 01:30 PM – 06:00 PM (UTC+8 Taipei Time, excluding holidays)
- E-mail: [email protected]
- Customer Service: +886-2-8772-6205
- Each ticket includes government entertainment tax and ticketing service fee. All payment flows and taxation are handled by iNDIEVOX.
⚠️ General Rules
- Tickets limited per phase, next phase opens when sold out.
- All admission is free seating.
- ❌ Under 18 strictly prohibited.
- ❌ No flip-flops allowed.
- On-site staff will patrol venue. Illegal behavior not tolerated.
- Venue area provides 20 outdoor toilets near the parking lot, cleaned and serviced daily.
🌈 Thank You for Your Cooperation
Together we celebrate Most Unforgettable 10th Anniversary of X-FORMOSA Rainbow Festival in East Asia!
